ZONALITERASI.ID – Tim PkM Prodi Pendidikan Bahasa Perancis FPBS Universitas Pendidikan Indonesia (UPI) yang diketuai oleh Dr. Farida Amalia, M.Pd., menggelar kegiatan Pengabdian kepada Masyarakat pada tanggal 4 – 31 Oktober 2023. Pengabdian kali ini mengusung tema “Pelatihan Bahasa Perancis Dasar bagi Pegiat Pariwisata di Kota Bandung’.
Program pengabdian kepada masyarakat ini merupakan lanjutan dari pengabdian-pengabdian sebelumnya tentang penguatan sumber daya manusia di bidang pariwisata dalam hal ini bidang perhotelan dan restorasi. Pengabdian tahun pertama (2020) dilaksanakan di Kabupaten Pangandaran dengan peserta pegawai hotel yang ada di lingkungan Kabupaten Pangandaran. Pengabdian berikutnya (2021) dilaksanakan di Kabupaten Pangandaran dengan fokus peserta pada pegiat wisata di Desa Wisata Cisangkal.
Tahun ini, kegiatan PKM berkolaborasi dengan ENHAII Hotel yang berada di bawah naungan Politeknik Pariwisata NHI Bandung, yang terletak di Jalan Dr. Setiabudi No. 186, Hegarmanah, Kecamatan Cidadap, Kota Bandung, Jawa Barat 40141. Kegiatan PKM kali ini bertujuan memberikan pembelajaran bahasa Perancis dasar yang diselaraskan dengan kebutuhan para pegawai hotel dan restoran selama kurang lebih 1 bulan yang berlangsung dari tanggal 4 – 31 Oktober 2023.
Kegiatan PkM di Hotel ENHAII ini dibuka secara resmi oleh Ketua Program Studi Pendidikan Bahasa Perancis FPBS UPI, Dr. Farida Amalia, M.Pd., sekaligus Ketua Tim PKM dan General Manager Hotel ENHAII Politeknik Pariwisata NHI Bandung, Bayu Topan, Amd. Par., SE.
Pada paparannya, Ketua Program Studi Pendidikan Bahasa Perancis, Farida Amalia, memperkenalkan dosen-dosen yang akan mengabdi selama satu bulan di Hotel ENHAII, yaitu Prof. Dr. Tri Indri Hardini, M.Pd., Dr. Yuliarti Mutiarsih, M.Pd., Dra. Iim Siti Karimah, M.Hum., Drs. Dudung Gumilar, M.Sc., dan Ikhwan Zuhdi, M.Pd..
“Saya juga menyampaikan rasa terima kasih kepada pihak Hotel yang telah berkenan menjalin kerja sama ini,” katanya.
Menurut Farida, salah satu fokus utama dari program ini adalah memberikan pemahaman dasar bahasa Perancis kepada staf hotel, termasuk resepsionis, pelayan restoran, dan karyawan layanan kamar.
“Kemampuan berkomunikasi dalam bahasa Perancis akan membantu mereka memberikan pelayanan yang lebih baik kepada tamu-tamu internasional yang sering menginap di Hotel ENHAII,” ujarnya.
Program pelatihan bahasa Perancis ini merupakan langkah progresif dalam meningkatkan kualitas pelayanan hotel di Bandung, yang menjadi salah satu destinasi wisata yang diminati oleh pelancong dari manca negara. Hal ini juga akan menjadi upaya penting dalam membantu tenaga kerja lokal bersiap menghadapi persaingan ketat dalam industri perhotelan.
Seluruh peserta program ini penuh semangat dalam meningkatkan keterampilan bidang lainnya dengan motivasi tinggi, siap untuk belajar bahasa Perancis selama sebulan penuh, sesuai dengan harapan dan tujuan tim PkM, yakni, dapat berkontribusi dalam meningkatkan keterampilan sumber daya manusia/pegawai hotel melalui peningkatan penguasaan bahasa asing (Perancis) yang dapat bermuara pada peningkatan pelayanan perhotelan. ***
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